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Sales Engine, LLC | Alpharetta, GA

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Customer Service

Customer Service & Inside Sales Training


The Challenges of Customer Service

Communicating effectively with your most valuable clients and prospects is paramount to the success of your business. Are all your employees representing your organization the way you would expect?

Does your inside team struggle with:

  • Providing too much “free consulting” without upselling or cross-selling?
  • Failing to ask the right questions to diagnose the client’s needs or appropriate solutions?
  • Missing the sales or communication skills to help keep or grow your key accounts?

If any of these issues sound familiar, you might be missing out on lucrative, profitable business opportunities, experiencing high turnover in frontline positions, or dealing with poor morale.

Transform your customer service & inside sales teams.

Are you asking too much of your frontline teams, or are they just under-trained and missing the skills to deal with the difficult task of customer service and upselling?


Sandler-trained frontline employees know how to:

  • Treat customers with care and respect.
  • Remain objective and focus in the face of confrontation.
  • Cross-sell customer requests in a straight-forward non-salesy manner.
  • Ask questions to analyze situations before responding.
  • Effectively recommend additional products or services to increase revenue and retention.

7 Ways Your Customer Service
Team Can Increase Revenues

Your customer service team already has great relationships with your customers. But it’s important to
reinforce that they ask the right questions, don’t provide too much free “consulting” and ultimately increase top-line revenue.

Customer Service Book

Customer Service The Sandler Way

This book’s 48 Rules for Strategic Customer Care give you the guidelines you need to make intelligent strategic investments in customer care, based on the world-famous Sandler Selling System. Customer Service The Sandler Way helps you and create and sustain a working culture built on the belief that the customer not only matters, but is the only reason your organization exists.

Experience today's top-performing training and
development in person or online.